Thank you for shopping with ATHALIA. If you have any questions or need assistance, don’t hesitate to contact us!
Products
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ATHALIA products are proudly manufactured in Malaysia. We source important ingredients from a variety of countries including Japan, the USA, Spain, and Switzerland to ensure the highest quality and efficacy. Please note that our products are not NPRA (National Pharmaceutical Regulatory Agency) registered. For more information, check out our details here.
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If you have sensitive skin, we recommend performing an allergen test before using any new products. If you experience any irritation or allergic reaction, discontinue use and contact us within 7 days for a full refund.
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Yes, ATHALIA products are halal. We ensure that all our ingredients and manufacturing processes meet halal standards.
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We highly recommend pairing our Hair Growth Essence with Folli Activ Cleanser!
You'll notice reduced oiliness in just 7 days and new baby hair sprouting in just 14 days. Our Folli Cleanser is designed to deeply cleanse and balance scalp oils, promoting scalp health to address oily scalp and hair loss concerns effectively.
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A healthy scalp depends on maintaining four main balances: oil, microbiome, metabolism, and pH levels. When these balances are disrupted, issues like oily scalp, dandruff, and itching can arise. Fortunately, managing dandruff isn't hard. It's crucial to restore scalp balance, use antibacterial shampoo, and wash your hair properly.
You can typically see improvement within 5-10 days with our Balancing Cleanser.
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Congratulations on your new arrival! 🎉 Our Hair Growth Essence is specially designed to support new moms like you who might be experiencing changes in hair texture and volume postpartum.
Our formula delivers essential nutrients directly to your scalp, promoting thicker and healthier hair while supporting your hair’s natural growth cycle. It’s gentle, effective, and hassle-free!
- Hair fall often peaks at 4 months postpartum—don’t panic!
- Our essence helps you transition more quickly into the growth phase.
- The first six months postpartum is the ideal time to care for your scalp and support hair recovery.
Embrace this special time with confidence and let our essence help you achieve the beautiful, full hair you deserve!
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Hairfor best repair results we recommend pairing with our baobab mask or athalia hair elixir!
Orders & Payment
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All payment will be made in Malaysia currency (MYR).
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Don't panic! We're sorry about that! If you receive a damaged or incorrect order, please contact us within 24 hours of receiving your shipment. Provide your order number, a description of the issue, and any relevant photos. We’ll either issue a refund or send a replacement, depending on your preference. Please drop us an email to athalia@27group.com.my.
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If your payment is declined, please check your payment details and try again. If the issue persists, contact your bank or payment provider for further assistance. You can also reach out to our support team for help.
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Only one discount code can be applied per order. If you have multiple codes, please choose the one that provides the best value for your purchase.
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Discount codes must be applied at checkout. If you forgot to use a discount code, unfortunately, we cannot retroactively apply it to your order. Please make sure to apply any codes before completing your purchase.
Shipping
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Once your order is confirmed, please allow 48hours business days for us to process it. You will receive your tracking number via email. If you don’t see it in your inbox, please check your spam folder.
Or simply log in and navigate to "My Account." From there, you can view the status of all your orders placed through our website.
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Orders typically arrive within 48 hours in Malaysia. International orders may take longer to arrive due to unforeseen circumstances and custom clearance processes.
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Please email athalia@27group.com.my within 24 hours of your purchase. We won't be able to assist with your order outside this time frame.
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We ship worldwide. If you notice that we do not ship to your country, just drop us a DM on Instagram @athalia.official and we will be more than happy to assist you.
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We usually use DHL for fast delivery, with West Malaysia orders arriving within 1 day. If you need your order even quicker, we can arrange a Lalamove courier at your expense. DM us @evelynxandra_haiecare, our sales representative will assist you!
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We’re sorry to hear that you haven’t received your order. Please follow these steps:
- Check Your Tracking Information: Log in to "My Account" on our website to view the latest updates on your order status.
- Review Shipping Times: Ensure that the estimated delivery time has passed. For West Malaysia, our typical delivery is within 48hours with DHL.
- Contact Us: If your order is delayed beyond the expected time frame, please email us at athalia@27group.com.my with your order number and details. We will investigate the issue and provide an update as soon as possible.
Refunds + Returns
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If your order arrives damaged or incorrect, please contact us within 24 hours of receiving your shipment. Send an email to athalia@27group.com.my with your order number, details of the issue, and photos of the damaged or incorrect item. You can choose between a full refund or a replacement. We’ll handle the rest and take care of any issues with the delivery.
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If you have sensitive skin or have experienced reactions to products before, we recommend performing an allergen test before using new products. If you experience an allergic reaction, please reach out to us within 7 days of receiving your order. We will issue a full refund upon verification of your claim.
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What should I do to return a product?
To return a product, send us an email at athalia@27group.com.my with your order number to start the process. You’ll need to return the item(s) within 3 days of approval. For multiple items, only one can be unsealed; the rest must remain sealed. Include the original packaging and any gifts received. We’ll process your refund within 5-7 working days after receiving the returned items. more details here. -
Shipping costs for returns or exchanges are the responsibility of the customer, except if the item was damaged or incorrect.